Currently, we are offering free shipping to anywhere in Australia for orders that are $189.9 or above. For orders under $189.9, we charge $11 per item for shipping to anywhere in Australia. Postage charge is alculated on a per-item basis. Note every two boxes of contact lenses is counted as one item in terms of postage.

Currently, we only deliver products to the countries listed on the table below, although we are planning on expanding our sales to more countries in the future! The following table lists the destination countries and postage to each of the destination countries.

To ensure our customers receive orders without delay, we now use express post service through Australia Post for deliveries within Australia. Next day delivery is guaranteed within the Australia Post Express Post network which covers most of the metropolitan areas. You may find information about Australia Post Express Post network by Google Search 'Australia Post Express Post network'.

A notification email will be sent to you once your order is dispatched. You can also visit the Order Tracking page by clicking on the "Order Tracking" link on the top of each page to track your order status.

 

Most orders are dispatched within 10 working days from the date your payment is received.

 

If your prescription is outside of our stock range or requires special treatment such as ground lenses, it may take up to 3 weeks to process the lenses. Bifocal lenses, Progressive Lenses and Computer lenses are all ground lenses, hence usually take 2 to 3 weeks to process.

A notification email will be sent to you after your order is dispatched. Orders will be delivered next day in the state of Victoria after dispatch. It may take up to 5 working days to deliver to other states after dispatch.

 

Please contact us if your order has not arrived after 4 weeks.

We encourage you to visit the order page on the "Your Account" section on our website to view the delivery status of your order.

Regrettably, we aren't able to facilitate drop-off or pick-up. Customers who have placed reglaze orders should post the glasses frames to our PO Box indicated on the contact us page.

Please notify us by email or fax as soon as possible if you wish to change the delivery address. However, the address of a dispatched order can not be changed.