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FAQ - Shipping

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Please note: all prices are quoted in Australian Dollars.

What are the shipping charges? Which countries do you deliver to?
Currently, we are offering free shipping to anywhere in Australia for orders that are $189.9 or above. For orders under $189.9, we charge $11 per item for shipping to anywhere in Australia. Postage charge is alculated on a per-item basis. Note every two boxes of contact lenses is counted as one item in terms of postage.

Currently, we only deliver products to the countries listed on the table below, although we are planning on expanding our sales to more countries in the future! The following table lists the destination countries and postage to each of the destination countries.
Destination Country Postage (AUD)
Australia 0
Belgium 28.5
Brunei Darussalam 22
Canada 25
Croatia 28.5
Finland 28.5
France 28.5
India 22
Israel 25
Italy 28.5
Netherlands 28.5
New Zealand 19.5
Norway 28.5
Papua New Guinea 22
Portugal 28.5
Russian Federation 28.5
Singapore 22
Spain 28.5
Sweden 28.5
Switzerland 28.5
Taiwan, Province of China 22
Thailand 22
United Kingdom 28.5
United States 25

How are orders sent?
To ensure our customers receive orders without delay, we now use express post service through Australia Post for deliveries within Australia. Next day delivery is guaranteed within the Australia Post Express Post network which covers most of the metropolitan areas. You may find information about Australia Post Express Post network by Google Search 'Australia Post Express Post network'.

How do I know whether my order has been dispatched?
A notification email will be sent to you once your order is dispatched. You can also visit the Order Tracking page by clicking on the "Order Tracking" link on the top of each page to track your order status.
When will I receive my item(s)?
Most orders are dispatched within 10 working days from the date your payment is received.
If your prescription is outside of our stock range or requires special treatment such as ground lenses, it may take up to 3 weeks to process the lenses. Bifocal lenses, Progressive Lenses and Computer lenses are all ground lenses, hence usually take 2 to 3 weeks to process.

A notification email will be sent to you after your order is dispatched. Orders will be delivered next day in the state of Victoria after dispatch. It may take up to 5 working days to deliver to other states after dispatch.
Please contact us if your order has not arrived after 4 weeks.
We encourage you to visit the order page on the "Your Account" section on our website to view the delivery status of your order.

Can I drop off the glasses frames at your warehouse or pick up from your warehouse?
Regrettably, we aren't able to facilitate drop-off or pick-up. Customers who have placed reglaze orders should post the glasses frames to our PO Box indicated on the contact us page.

How do I change the delivery address for an order I've already placed?
Please notify us by email or fax as soon as possible if you wish to change the delivery address. However, the address of a dispatched order can not be changed.
Fit lenses to my own frames. we provide prescription lens reglazing service, prescription lens fitting and lens replacement service, yes we can fit new lenses to your glasses frames.
 free shipping for orders over $189.9

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