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Understanding Prescription

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FAQ - Product and Services

My Account and Order    Payments    Shipping    Warranty and Returns
Please note: all prices are quoted in Australian Dollars.

What is the browser requirement?

You will need IE 6.0 or above, or Firefox 2.0.

You will also need to turn on cookies in your browser in order to purchase from us. Please follow the instruction below to turn on cookies.

Internet Explorer Users
1. In an IE browser window, select Tools > Internet Options.
2. In IE 6.0 or above, select the Privacy tab. In IE 5.0 or below, select the security tab.
3. Click on the Advanced button.
4. Select 'override automatic cookie handling', 'accept first party cookies' and 'always allow session cookies'
5. Click the OK buttons.

Firefox Users
1. In an Firefox browser window, select Tools > Options.
2. Select the Privacy tab.
3.Under cookies, check the "accept cookies from sites" check box.
4. Click the OK button.

How to order?
To order glasses simply follow the prompt on each screen. If you would like to purchase prescription lenses with the glasses frame, you will need a copy of eyeglasses prescription that's less than 2 years old. You will choose a glasses frame and select the type of lenses (or frame only, no prescription lenses) you would like to order, then add it to your shopping cart. If you choose to add prescription lenses, you will enter your prescription and then choose a lens package from recommended lens packages. Detailed instruction on how to order glasses with prescription lenses can be found on the How to Order Prescription Glasses page.

To order contact lenses, you will need a copy of a contact lens prescription that's less than 2 years old unless your prescription has zero power. You don't need a prescription if you are to order colour contact lenses with zero power. To add the contact lens to shopping cart, you will be required to select prescription of the lenses and the quantity you wish to order. If your prescription has plano or zero sphere, please select "0.00" for power.

You can repeat a previous contact lens order by going to Order Tracking page. Simply click on "repeat contact lens order" link on the page. The contact lenses you ordered will be added to your shopping cart.

Your shopping cart summarises the items you have selected. You can delete or edit a shopping cart item or update the quantity of the items in your shopping cart. Once you are happy with your selection, you can proceed to payment by clicking on the "Check Out" button on the shopping cart page.
What is E Try-on™?
E Try-on™ is software we have developed for the web site that allows you to upload your own portrait photo and virtually try-on glasses by a simple mouse click. All you need is a digital portrait photo and your pupillary distance(PD). Please visit the E Try-on™ guide for more information.

Can I only purchase a frame without lenses?
Of course, you can. 

I have glasses frames that I like, can you fit lenses to my frames?
Yes we can fit lenses to your frames. You can order reglaze service from us online. For more information on prescription lens fitting and lens replacement service, please visit Reglaze Service page.

How do I get my glasses adjusted?    
If you need your glasses adjusted you can pop down to your local opticians who may provide this service for free or a small fee. 
Are your lenses made of glass or plastic?  
Our lenses are all made of plastic. We do not provide glass lenses. Less than 1% of eyeglasses lenses are made of glass these days due to safety reasons.
Do you sell prescription sunglasses?  
Yes. We fit prescription sunglasses frames with prescription lenses. Prescription sunglasses frames have small front curvature and are suitable for prescription lenses. You can choose sunglass tint or polarised lenses for your prescription sunglasses. Like normal sunglasses, prescription sunglasses frames usually have large lenses to cover the eye areas so as to offer you better protection from the harmful UV light. You may also choose a eyeglasses frame and have it made into prescription sunglasses. To order discount prescription sunglasses made from a eyeglasses frame, simply choose your sunglasses options (sunglasses tint or polorised lens) when you choose lenses for your eyeglasses. Please visit Prescription Lenses page for more details.
Do you provide Bifocal, Multifocal/Progressive or ComputerLenses?    
Yes, apart from single vision lenses such as reading glasses lenses, we also provide Bifocal, multifocal/prograssive and computer lenses. Please visit prescription lens types page for more details.
More information about your prescription and lenses 
Please visit the choose Lenses page for help on prescription lenses.
Do you have a showroom or store?  
Regrettably we are unable to offer an environment for you to view your frame in person. 

Don’t let this bother you - we guarantee the authenticity of listings for frames we sell!

we do like to think of our customers as super savvy in terms of knowing quality and bargains, and we encourage our customer to do their research on any specific brand that they are looking for in their local optical store, and so they can be confident about each item they are purchasing.

Do you offer rainchecks? 
We do not offer rainchecks on our frames as we are unable to take pre-orders for out of stock items.
I recently purchased an item from and now the price has been reduced, can I get a rebate?
We can certainly understand being upset and disappointed at missing out on further savings from our already low prices.

Please note that when you purchase an item you agree to the terms of sale including pricing at the time of the purchase. The nature of promotional periods is that they begin and end on a specific date and apply to a specific amount of stock. Just as with traditional "real world" retail stores we are unable to extend any promotion period beyond the specified period.
Fit lenses to my own frames. we provide prescription lens reglazing service, prescription lens fitting and lens replacement service, yes we can fit new lenses to your glasses frames.
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 Popular Search   Buyer's Guide                  Articles Optical Direct Online
 Multifocal Glasses  Understand your Prescription  How to Choose Glasses Frames  About US
 Computer Glasses  What is PD, How to obtain PD  Care for Your Eyes - Regular Eye Testing  Contact US
 Bifocal Glasses    Care for Your Glasses  FAQs
 Prescription Sunglasses  Lens Types: Single Vision, Bifocal, Multifocal or Computer  Guide to Contact Lens  Shipping
 Cheap Glasses  Lens Materials: CR39 or High Index, Impact Resistance  Others  Warranty and Returns
 Kids Eyewear  Lens Coatings, Tint, Transition or Polarised lenses  Customer Testimonials  Health Fund Rebates
 XL Large Glasses Frames  How to order prescription glasses?  Online Security  
 Glasses For Men  Reglaze service: Fit Lenses to My Own Frames  Site Map  
 Glasses For Women    Resources  
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